Get in Touch
Whether you’re evaluating the platform, stuck on an existing store, or ready to start a project — we respond fast, give straight answers, and never run a pitch before we understand your situation.
On all inbound inquiries, Monday – Friday
For standard project briefs with sufficient context
For active clients on Pro & Enterprise support plans
Canadian Office
Québec, Canada
Bilingual — EN/FR
Hours & Response
24h response on all inquiries
1h critical response for active clients
Every submission is read by a senior team member. No auto-responders. No outsourced intake. A real person reviews your message and responds with substance.
Response within 1 business day · Confidential · No commitment required
What Happens Next
Not a CRM auto-assignment. One of our senior PrestaShop specialists reviews every inbound contact personally — within one business day.
Our first response addresses your specific situation — not a template. If we need more context, we ask one focused question. We don’t request a call before we’ve read what you sent.
Not a CRM auto-assignment. One of our senior PrestaShop specialists reviews every inbound contact personally — within one business day.
Proposals don’t expire in 48 hours. No follow-up pressure. If the fit isn’t there, we’ll say so — and point you somewhere that might be a better match.
Quick Entry Points
Before You Write
No. Prestausa is the US-facing unit of Marketing Media, which serves clients across North America, Europe, and internationally. Our Fort Myers office handles US-based clients and EST-timezone engagements. Canadian and international clients are served through Marketing Media’s Quebec offices. Language is no barrier — the team is fully bilingual in English and French.
For project-based work, our typical minimum engagement is around $5,000. For ongoing support retainers, plans start at 5 hours per month. We don’t have a strict revenue floor — fit and project clarity matter more than size. If your project is too small for us to take on properly, we’ll tell you honestly rather than underscope it.
Typical lead time from signed proposal to project start is 1–2 weeks, depending on current capacity. Emergency and critical work for active clients is handled immediately under the support SLA. If you have a hard deadline, tell us in your message and we’ll assess feasibility before proposing a scope.
Yes. We regularly work alongside in-house developers and other agencies on PrestaShop projects. We can take a defined workstream, handle specific expertise gaps (complex module development, infrastructure, CRO), or provide technical oversight for a team that needs PrestaShop-specific guidance. Collaboration model is flexible and agreed during scoping.
Yes. If your project involves sensitive business logic, proprietary pricing structures, or competitive information, we’re happy to sign a mutual NDA before you share details. Just mention it in your message and we’ll send one over before the conversation goes further.
Projects are fixed-price by default — scope and price agreed before any work begins. Ongoing support retainers are monthly and hour-based. Time-and-materials is available for exploratory or R&D-type work where scope genuinely can’t be defined upfront, but it’s the exception rather than the rule. We’ll recommend the right model during scoping.
